Customer Service

CoCo La Rue's  promise

We stand behind our products and want you to love your hair when you purchase it from us. Buy Human Hair Extensions Advisors are exceptionally knowledgeable and happy to help you with any wig, extension or hair accessory order. Because we are a direct distributor of our product, we can ensure you receive the very best quality wig, hair extension or hair accessory each and every time.

Shipping
 Method      Time  
 FED Ex Ground  7-9 Business Days 
 FED Ex  4-6 Business Days  
 FED Ex
 2-3 Business Days  

We are unable to ship to P.O. Boxes. Please provide a street address. Please inspect all merchandise thoroughly upon receipt to make sure your order is accurate. In the event we have made a shipping error, please notify us within 3 business days of receipt of goods and we will immediately make corrections upon verification.

How to Track Your Order

To track an online order from Buy Human Hair Extensions, sign into My Account with your username and password and click on Track My Order. To get in touch with us, email CoCoLaRueHair@gmail.com or call (310)  CoCo's  Advisors are available Monday through Friday 9:00 a.m. to 6:00 p.m. (West Coast Time).

Cancellation Fee

A 20% cancellation fee will be charged for any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order. Shipping and handling charges are non-refundable.

Returns

Buy Human Hair Extensions Policy: Buy Human Hair Extensions  accepts returns on all eligible products.
What is an eligible product? To be accepted as Eligible, you returned item must be:
  • In the same condition that you received it
  • In the original packaging with all tags attached.
  • Odor-Free. No perfumes, styling products or odors of any kind. Do not comb or brush.
  • Purchased at standard pricing. Clearance / Closeout / Final Sale cannot be returned.
  • Care Products may not be returned for any reason.
Wigs Can Not Be Returned.

Return Process:

  • Call 1-844-722-2626 or email returns@buyhumanhairextensions.com to request a Return Goods Authorization (RGA) number.
  • Write your RGA number on a copy of this packing slip and include with your return.
  • Write your RGA number on the outside of your box or envelope.
  • Ship to the address shown below. We recommend insuring your package with a service that issues a tracking number.

CoCo La' Rue Hair Extensions Beverly Hills

349 North Bedford
Beverly Hills, CA 90210

Restocking Fee:

A restocking fee equal to 15% of the cost of the returned product will be charged for all returns.

Refunds

If you choose to return for a refund, the remaining balance will be credited to the credit card used for the original purchase.

Backorders:

If your replacement item(s) is backordered, you will be placed on a priority waitlist. We will promptly ship the item(s) once available. You will not be charged for your replacement until it is shipped.

Final Sale:

Clearance / Closeout / Final Sale items may not be returned. All sales are final.

Privacy Policy

Buy Human Hair Extensions LLC is committed to protecting your privacy. Read our entire Privacy Info

Email Subscriptions

To prevent our emails from being placed in your junk or spam folder; simply add cocolaruehair@gmail.com to your “Contact” or “Address Book”. Should you ever wish to unsubscribe, simply click on the “Unsubscribe” link located at the bottom of every Buy Human Hair Extensions email.